My order

Your order is usually delivered within 7 working days after payment reception. We will systematically contact you prior to shipping in order to arrange for the delivery date which suits you best. However, the technical team at the acclimatization center reserves the right to not ship an animal should they have the slightest doubt (stress, possible sickness…) at the time of preparing them for their journey to you. In that case, it would be possible to modify your order. We will assist you in choosing a similar animal or another fish compatible with your existing population.

If you have placed several orders, they will be grouped and shipped together as long as possible. We will take into account the global amount of your order and refund the difference whenever applicable.

For security reasons and animals well-being the acclimatization center is not open to the public. Animals ordered via our website will arrive directly to you. Thanks to strict processes and certified partners, our animals travel in the best possible conditions to guarantee a perfect arrival at their final destination: your aquarium.

The animals travel in special, isothermal and secure packaging. Transport is provided by service providers specially certified to handle live animals. Delivery charges are 29€ for orders up to 100€ and 25€ for orders between 100€ and 150€. For orders over €150, delivery is free.