How Masterfisch website works

When is the website updated?

The website is completely updated twice a week, on Tuesdays and Fridays, adding new available animals after their acclimatization. Weekend special offers are active from Friday to Monday. Other special offers are presented throughout the week.

Where can I enter my discount code?

Voucher numbers as well as gift cards codes must be entered in your basket in the space reserved for this. This space will appear before finalizing your order.

Why should I provide a telephone number?

Always thinking about animal’s well-being as our top priority we put everything in place to ensure their route to you is as smooth as possible. In that regard, the Masterfisch team will systematically contact you prior to shipping your order so a delivery date can be fixed. The phone number must also be passed on to our courier so in case of emergency, an unexpected event or your absence at time of delivery they can contact you.

I wish to order an animal in a size which is currently unavailable or out of stock in the website, what can I do?

In our website it is only possible to order animals and sizes which appear as available. Feel free to contact us for information on future availability based on scheduled imports. Certain animals or sizes are not imported regularly but remain available on request. Lead-time in that case would be longer taking into account the imports and acclimatization phase.

Can we visit the acclimatization center?

The acclimatization center is located at the crossroads of 3 national borders between Germany, Switzerland and France. For security reasons and animals well-being it is not open to the public. Nevertheless, conducted visits can be organized for schools or aquarium clubs.