Customer service

Can I order by telephone or email?

Orders must be placed via our website once you have signed up as new customer. It is not possible to place orders by telephone or email. However, we can guide you by phone or email to help you place your order in case of need.


What is the reply time to emails?

We try to reply by email within 48hr. Specific enquiries on availability or technical advice, which are treated by the specialists at the acclimatization center can take longer. This in order to provide you a thorough and precise answer.


Can you help me choose animals?

It is difficult to choose an entire population for you due to the large number of possibilities. However, we can guide you and give advice on species’ compatibility. In order to do so, it is important to know the equipment you have, existing population as well as size of your aquarium.