These General Terms and Conditions (GTC) apply to all deliveries from Masterfisch to consumers.

A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to either their commercial or their independent professional activity.


2.1 The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to order. Errors excepted.
2.2 By clicking the order button in the last step of the ordering process, you place a binding order for the goods listed on the order page. The purchase contract is concluded when we accept your order by sending an order confirmation by e-mail immediately after receiving your order.

2.3 The contract language is english.


A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

Cancellation policy

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us N'Guyen International, 9 rue du Hagelbach, 68260 Kingersheim, France (phone: 0049761-4787-290; e-mail: info@masterfisch.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of the cancellation policy


The right of revocation does not apply to distance selling contracts
- for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded,
- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,

- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.

3a. Return costs when exercising the right of withdrawal

If you exercise your statutory right of cancellation (see cancellation policy), you shall bear the direct costs of returning the goods. The animals must be returned in accordance with the EU regulation on the protection of animals during transport. The costs are estimated at a maximum of approximately 150 EUR.


If, in exceptional cases, dead animals arrive at your premises, they must be reported immediately by telephone or e-mail, at the latest 3 hours after the time of delivery. Be sure to leave the bag sealed. Putting the animals into the tank is at your own risk. Photograph the dead creatures in the original or unopened bag. Then send the pictures to info@masterfisch.de.


5.1 The prices stated on the product pages include VAT and other price components.
5.2 Information on additional shipping costs can be found here.


6.1 The delivery of live animals takes place within Europe and Switzerland with forwarding agencies authorised for live animal transports. Deliveries to German islands are not possible.
6.2 Delivery will be made by forwarding agent within 7 working days (Tuesday to Friday, public holidays excluded) after the payment order has been placed. For possible deviating delivery times, please refer to the respective product page.
6.3 If animals are not ready for dispatch at the time of preparing the order, we reserve the right to postpone dispatch or to remove these animals from the order in order not to endanger their health. You will be refunded the money of the missing animals accordingly.


7.1 Payment can be made by bank transfer, Paypal or credit card. Details of the terms of payment can be found here.
7.2 You only have the right to set-off if your counterclaims have been legally established by a court of law or are undisputed or have been acknowledged by us in writing.
7.3 You may only exercise a right of retention if the claims result from the same contractual relationship.


The goods remain our property until full payment has been made.


The contract of sale is concluded with N'Guyen International, 9 rue du Hagelbach, 68260 Kingersheim, France.


The text of the contract is stored on our internal systems. You can view the general terms and conditions at any time on this page. If you have created a customer account, you can view your customer data at any time under 'Customer Login'. The order data and the General Terms and Conditions will be sent to you by e-mail. After completion of the order, the text of the contract is no longer accessible via the Internet for security reasons.


All pictures were taken in our own facilities. However, the pictures only serve as examples of the individual animal species. The colours, motifs and shape of the animals supplied may differ from the illustrations.

Unless stated in the product text, colour and sex requests cannot always be guaranteed. In case of doubt, please contact us in advance or write the information as an order comment. We will then check these for feasibility without obligation.